Increased speed and service level
All standard orders placed by 6:00 p.m. EST will ship guaranteed the same day they are placed(additionally, all orders placed by 7:00 EST that are five line items or less and require Next Day Air service will ship guaranteed the same day). This guarantee encompasses all orders regardless of size and includes domestic and international orders.
Increased accuracy and communication with the field
All orders are electronically confirmed immediately upon shipment. E-mails include all pertinent shipping info as in the confirmation and third-party tracking numbers.
Increased efficiency through use of full service web-based order entry tools
Thoroughbred provides a wide variety of web-based ordering tools. Ranging from simple Shopping Carts for basic order entry and inventory management to the web–service enabled links to the client’s existing websites, to completely customized online ordering tools identical to the client’s website design.
Increased access to real-time information
Thoroughbred will provide online access to over 100 standard real-time reports about inventory, reorder points, freight costs, sales by region/rep./dealer, etc.
Increased inventory management efficiencies
Apart from the pick/pack/ship services and IT support, Thoroughbred also can provide a complete VMI program. The customer service team will monitor reorder points based on actual usage and can work directly with suppliers to place orders and manage the inventory appropriately. In addition, all new or replenished inventory items are received into stock and are available to be ordered the same day they are received.
Improved Project/Assembly Capabilities
Thoroughbred has an experienced staff on-site to provide a variety of special projects, including binder collations, chain-set assemblies, mailings, labeling, and special launches/distributions.
Thoroughbred now has complete memo/swatch production capabilities on-site. The customer service team can monitor weekly usage and manage the entire replenishment process from requesting yardage to the printed ticket, to the actual memo production. Thus enabling the client to manufacture, warehouse, and fulfill memo samples all out of the same location.